Customer support & managed SAV: a scalable, structured and managed service.
PULSE.digital sets up and operates customer support systems for e-commerce, SaaS and B2B/B2C services. We create platforms in Morocco (phone, email, chat, social), with clear processes, a knowledge base and Swiss management to guarantee quality, responsiveness and brand consistency.
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Customer support tools and operates the assistance relationship with your users: channels, tools, processes, sometimes human reinforcement. It suits organizations whose request volume or responsiveness requirements exceed a simple inbox. You choose it when support quality affects reputation and retention. It combines with automations to absorb the repetitive. The outcome: requests handled fast and well, without degrading the experience as volume grows.
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Customer support projects delivered
Discover how we structured and operated high-performing SAV platforms.
MC-SA (Mosini & Caviezel SA)
WordPress redesign of a deep "professional" website for a geomatics and engineering consulting firm. 75 years of experie…
E. Gutzwiller & Cie, Bankers
Premium WordPress corporate website, SEO foundation and design collaboration with Ludovic Balland. A multilingual instit…
TopChef.ch – Custom B2B E-commerce Platform
Design and deployment of a custom B2B e-commerce platform (WordPress, WooCommerce, custom design) for a Swiss wholesaler…